First Responders/Critical Incident Stress Management

Trailways Counseling offers to Law Enforcement and other First Responder Agencies cutting edge services that embody and reflect the unique aspects of the job, the working personality, and the working identity of the first responder. Our programs include comprehensive strategies that address the agency, individual and family wellness in the face of a complex set of factors unique to these lines of work. Our team has experience in working with first responder agencies and provide the most current strategies and treatments for trauma related incidents at the organizational, individual and family levels.

Our Services

Defusings & Debriefings

  • On-scene and off-scene response immediately following a critical incident. 

  • Group debriefings held within 48-72 hours post critical incident, group debriefings include all involved personnel of an emergency services discipline, as well as outside agency invitees as determined appropriate by the Agency.

  • Onsite or offsite opportunities for individuals, post critical incident, to seek support due to a recently experienced traumatic event.

Officer Assistance Program & First Responder Assistance Program

  • Confidential and offsite individual counseling sessions with personnel or their family members experiencing individual or family dysfunction because of work related or personal stressors. 

  • Integrated, onsite mental health professional 

Supporting The Supporters of First Responders (SSFR)

Are you the spouse, partner or child of a First Responder? Join SSFR where understanding, validation, encouragement and connection are at the forefront.

What We Offer

  • A safe space to share experiences and emotions

  • Tools and resources to manage stress and anxiety

  • Peer support from those who truly understand your journey

Behind every uniform is someone holding it down. This time is for you. Complete this form to get in touch with us and learn more.

Employee Assistance Programs (EAP) Accepted

We accept Kepro, Empathia, HealthAdvocate, AllOne Health and its subsidaries, including: ACI Specialty Benefits, Ease@Work, Encompass EAP, ERS EAP, FEI Behavioral Health, IMPACT Solutions, LifeServices EAP, Lytle EAP Partners, Sand Creek EAP, Triad EAP

Our Critical Incident Providers

Request First Responder Services
Request First Responder Group Services